A. SERVICE FUNDAMENTALS
→ FCL: Dedicated container for your goods only. Best for 15+ CBM.
→ LCL: Shared container. Pay only for space used. Ideal for <15 CBM shipments.
→ End-to-end delivery: Collection, customs, transport, and final unloading at your specified address.
→ When storing imported goods before paying duties (e.g., for re-export or deferred tax payments).
B. VIETNAM-SPECIFIC OPERATIONS
→ Standard: 24-48 hours. With our pre-clearance service: As little as 4 hours.
→ Yes. Standard trucking: 2-3 days. Express options: <36 hours with real-time tracking.
→ Yes. We use weather-rerouting protocols and waterproof packaging to prevent delays/damage.
C. COSTS & DOCUMENTATION
→ Commercial invoice, packing list, bill of lading/airway bill, and import license (if applicable).
→ Yes, surcharges may apply due to high demand. We provide advance notices 60 days prior.
→ Typically 0.3-0.5% of cargo value, depending on risk factors (e.g., electronics, fragile goods).
D. TIMELINES & TRACKING
→ Same-day collection in major cities (Hanoi/HCMC/Da Nang) for orders placed before 2 PM.
→ Yes. Access live GPS tracking and customs status via our online portal or mobile app.
→ 98% across all 63 provinces – verified by monthly performance reports.
E. TROUBLESHOOTING
→ Document the damage within 48 hours. We’ll investigate and process claims in ≤7 days.
→ Our Vietnam team handles all communication. 90% of inspections are resolved within 1 business day.
→ Yes. We review orders proactively and recommend optimal terms (e.g., FOB vs. CIF) for Vietnam shipments.
